Dealing with negative comment on social media

• Social media will give a positive gateway for the company to expose their products but it should be perfect otherwise things go wrong.
• When the thing goes wrong, people start posting negatively about your product and the company.
• Once you look the comment on networking sites about your product issue then acknowledge the customer problem as quickly as possible before the other customers look at the comments.
• Not necessary to give an immediate solution but starts the process of the issue and try to rectify it soon
• You should always be prepared to handle the unhappy customers on a regular basis
• Cultivates your standard customers to share their experience and recommendations in social media/blogs/websites, etc.
• If you are sure that the comment is incorrect then you have the rights to ask the consult person to delete the comment but you should have a conclusive solution for that comment.

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